R408--MAIL MANAGEMENT SERVICES ANSWERING VENDOR QUESTIONS

Q1. Will the Government please clarify if the 298 Mn keystrokes for the base year cover the data extraction required from Form 526? A1. It covers all forms that require extraction and not just the 526. Commonly extracted items typically include Veteran s first and last name, file number and zip code. Q2. Will the Government please clarify what does the 6 AM to 6 PM window mean? Does it specify the pickup window or is 6 PM the cut-off time to process work? A2. Mail pick-up occurs based upon the United States Postal Service (USPS) and carrier operations. The 6:000 PM cutoff represents the daily 6 hour turnaround time (TAT) Threshold for all mail received in paper or digitally.