J059--Special Notice of Intent to Sole Source - FY27 SERVICE - Motorola LMR Service and Maintenance (Base Plus 4) | Canandaigua VA Medical Center

Notice Type: Special Notice of Intent to Sole Source This is a SPECIAL NOTICE ANNOUNCEMENT ONLY. The Department of Veteran Affairs, VISN 2 Network Contracting Office intends to award a sole source contract for the Canandaigua VA Medical Center in Canandaigua, NY. This proposed contract action is for a service in which the Government intends to award a Base Period plus four (4) Option Periods, firm fixed-price contract with only one source; Motorola Solutions, Inc. (SAM UEI: G2LUXP8ND8U6) located at 500 W. Monroe St., FL 44, Chicago, IL 60661-3781 under the authority of the Revolutionary FAR Overhaul (RFO) Federal Acquisition Regulation (FAR) Part 6.103-1 - Only one responsible source and no other supplies or services will satisfy agency requirements. Place of Performance: Department of Veterans Affairs VA Finger Lakes Healthcare System Canandaigua VA Medical Center 400 Fort Hill Avenue Canandaigua, NY 14424-1159 Purpose and Objectives: The Contractor will provide a one (1) base year to start on October 1st, 2026, plus four (4) option years support and preventative maintenance service on the existing Motorola Land Mobile Radio (LMR) System, providing all maintenance services to include: service desk, technical support, onsite support, preventative maintenance, hardware repair, security patch, software updates, hardware upgrades, implementation and integration and compliance. All services shall sustain operational reliability and ensure compliance for VA owned Motorola LMR equipment located at the Canandaigua VA Medical Center in accordance with Original Equipment Manufacturer (OEM) specifications. The Contractor shall be authorized by the Original Equipment Manufacturer (OEM) in the repair of all equipment listed within this contract. The OEM for this requirement is Motorola Solutions, Inc. Contractor shall maintain qualifications throughout entire contract period. Qualification includes but not limited to OEM certification of all repair persons and repair facilities by the OEM as being qualified to perform required repairs. The Government shall maintain the right to seek proof of qualification prior to award and anytime during contract period of performance. General Requirements The contractor must comply with the following general requirements: A. Scope The Contractor shall provide all labor, materials, tools, equipment, supervision, and technical expertise necessary to maintain and support the Motorola Land Mobile Radio (LMR) communications infrastructure at the Department of Veterans Affairs (VA) facility in Canandaigua, NY. Services shall sustain operational reliability, ensure compliance with manufacturer specifications, and support both corrective and preventative maintenance needs. B. Service Desk Requirements The Contractor shall maintain a service desk capable of recording, tracking, and updating Service Requests, Change Requests, Dispatch Requests, and Service Incidents. The system used shall support full lifecycle tracking and documentation of service activities. C. Technical Support Requirements The Contractor shall provide remote technical assistance via telephone consultation and troubleshooting. Support must be able to diagnose and resolve infrastructure performance issues, operational disruptions, and system functionality concerns. D. Onsite Support Requirements The Contractor shall provide qualified technicians capable of responding to onsite dispatch service calls. Technicians shall perform diagnostics on infrastructure hardware, including Field Replacement Units (FRUs), identify defective components, and restore system functionality through component replacement. E. Preventative Maintenance Requirements The Contractor shall conduct annual preventative maintenance of all designated infrastructure and network components. Preventative maintenance shall include operational testing, alignment verification, hands-on inspection, and diagnostic evaluation to ensure continued compliance with original manufacturer spe...