USMMA - UCAS MANAGED SERVICES CONTRACT - RFI

This Request for Information (RFI) is issued solely for information and planning purposes and does not constitute a Request for Proposal (RFP), Invitation for Bid (IFB), or a promise to issue an RFP in the future. This RFI does not commit the Government to any contract action or for any supply or service implied or otherwise. These exchanges can improve both the Government's understanding of industry capabilities and the industry's understanding of the Government's needs. Any exchange of information must be consistent with procurement integrity requirements in FAR Overhaul part 3 and protected in accordance with part 24. Respondents are advised that the Government will not pay for any information or administrative costs incurred in response to this RFI. The Government does not intend to award a contract based on this RFI. Responses will be treated as information only and not as a proposal. INTENT The Government is conducting an RFI to identify potential industry partners capable of providing end-to-end managed services for its PeopleSoft Campus Solutions (UCAS) environment, which is customized and hosted in a FedRAMP?authorized Gov Cloud. Statement of Work Managed Services for PeopleSoft Campus Solutions 1. Purpose & Objectives The Academy seeks a qualified Contractor to provide end?to?end managed services for its PeopleSoft Campus Solutions (UCAS) environment, which is customized and hosted in a FedRAMP?authorized Gov Cloud. The Contractor will: Operate and manage the hosted application and platform services. Provide production support (incidents/problems), service requests, and break/fix. Perform scheduled PUM updates, critical patches, and regression testing. Deliver enhancements and minor projects. Provide functional guidance on demand across CS modules without requiring full?time functional consultants for all modules. Evaluate and implement new features (PUM/Tools) aligned to Academy priorities. Maintain security, compliance, and audit readiness consistent with Academy policy. 2. Scope of Services All enhancement and project work shall be executed in accordance with Sections 2.7 through 2.10, including requirements documentation, success criteria definition, validation, and traceability under this contract. 2.1 Application Managed Services 24x7 monitoring of application health, integrations, jobs/process schedulers, and app/web tiers. Incident and problem management with RCA for P1/P2. Service requests (access, configurations under guardrails, reports, environment refresh coordination). Break/fix development and promotion through lower environments to production. Performance tuning, capacity planning, trend analysis. Knowledge management for enhancements, changes, and operational procedures performed under this contract, including requirements, solutions, runbooks, and SOP updates. Security administration support (roles/permission lists) in coordination with Academy IAM. 2.2 PUM & Patching Maintain a PUM roadmap (quarterly review) and impact analysis. Retrieve/review image content, categorize regulatory/mandatory vs. optional features. Apply updates in lower environments, retrofit customizations, execute automated/manual regression testing. Coordinate production deployments in approved maintenance windows with rollback plans. The Contractor shall support impact analysis, testing and validation activities; however, final acceptance decisions remain the responsibility of the Government. 2.3 Enhancements & Minor Projects The Contractor shall be responsible for eliciting, documenting, and validating functional requirements and acceptance criteria for all backlog items. Requirements shall be sufficiently documented to support implementation, testing, and acceptance and shall be maintained in the work management system (Jira). Backlog intake/refinement, functional/technical design, build, unit/integration testing, and deployment. CI/CD usage where feasible; branching strategy documented in the Delivery Playbook. Non?functional...