DHA Enterprise Referral Care Coordination Center (RC3) Virtual Industry Days Questions and Answers

6/26/2026 - Uploaded PDF attachment titled, "Reverse Industry Day Questions from Companies," which includes questions received during Virtual Industry Days and responses from the DHA team. See Attachments Section for a recording of the June 16th DHA briefing along with the transcript. Original posting: Special Notice: Defense Health Agency (DHA) Virtual Reverse Industry Day for Enterprise Referral Care Coordination Center (RC3) Notice Type: Special Notice Event Dates: June 16-18, 2026 Notice Response Date: 10:00 AM EDT, Friday, June 12, 2026 NAICS Code: 621111-Office of Physicians, 621399-Offices of All Other Miscellaneous Health Practitioners, 621398-All Other Outpatient Care Centers, 621999-All Other Miscellaneous Ambulatory Health Care Services Disclaimer: This Notice is issued solely for information and planning purposes. It does not constitute a solicitation or a promise to issue a solicitation in the future. This Notice does not commit the U.S. Government to contract for any supply or service. Furthermore, the Government is not currently seeking proposals and will not accept unsolicited proposals. Respondents are advised that the U.S. Government will not pay or reimburse companies for any information or administrative costs incurred in response to this Special Notice and/or participating in the Reverse Industry Day; all costs associated with responding to this Special Notice and/or participating in the Reverse Industry Day will be solely at the interested party’s expense. Not responding to this Special Notice does not preclude participation in any future solicitation, if any is issued. Vendors who are interested in any potential future solicitation(s) should monitor SAM.gov for additional information pertaining to this requirement. Bottom Line Up Front (BLUF) The Defense Health Agency (DHA) is issuing this special notice to announce a Virtual Reverse Industry Day scheduled for June 16-18, 2026. The focus of this event is for DHA Integrated Referral Management and Appointing Center (IRMAC) professionals to understand how industry manages, implements and operates Care Coordination across geographically dispersed locations with a diverse beneficiary population, and provides regionalized specialty care. DHA also seeks to understand processes that will divert purchased network care back to direct care for specific cases and procedures. The Government invites industry partners to showcase their best commercial practices related to appointing, referral management, and care navigation. DHA subject matter experts will provide limited background information and the current state from 0900-1030 EDT on Tuesday, June 16, 2026. In addition to attending virtually, vendors will have the opportunity to present answers and industry solutions to “Attachment A, DHA Enterprise Referral Care Coordination Center Questions For Industry” during a one-on-one session with DHA (see details below under “Registrations and Submissions,” item g). Background and Current State Before DHA absorbed all Military Treatment Facilities (MTFs), each military department operated its own “mini” military health system with processes and procedures specific to the unique mission of each department while operating under the TRICARE umbrella. The DHA consolidation resulted in a decentralized patchwork of Care Coordination processes, procedures and contracts with non-interoperable region-specific practices, and dissatisfied beneficiaries. DHA’s brick and mortar healthcare system consists of 45 military hospitals/medical centers, 572 ambulatory care clinics, and 115 dental clinics located across 44 states, territories, and in over 10 countries. DHA provides direct and purchased network care to 9.6M beneficiaries around the world. 17 MTFs are responsible for 80% of direct care services. Furthermore, DHA offers limited virtual appointments and a Global Nurse Advice line, and also manages TRICARE, which is administered by two (2) contractors with differing processes and p...